Hi, How can we help?
Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email.
Frequently Asked Questions
We offer a variety of payment options to ensure that you can pay using your preferred method. Our payment gateway accepts all major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, if you prefer to pay using PayPal, we also accept that.
To enroll in independent study courses for K-12 students without teacher one-on-one support, you can choose from the following payment options:
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- Pay the full course fee in a single payment today.
- Pay the full course fee in 12 monthly installments.
- Pay for the course on a monthly basis, with automatic renewal until you cancel.
However, if you wish to purchase an individual K-12 course with teacher one-on-one support, you can only pay the full course fee in a single payment.
To start your course after payment, simply log in to your account on our platform and access the course page. You will find all the necessary information, including the course materials, assignments, and quizzes. If the course has a set start date, you will be able to access the materials and information on or after that date. If the course is self-paced, you can start as soon as you complete the payment process.
If you opt for a teacher-supported course, you will get access to the course material for 5 months (for semester-long courses) or 10 months (for full-year courses), starting from the course’s start date. On the other hand, if you enroll in an independent study course, you will have access to the course material for 12 months, starting from the course’s start date.
While you can buy additional courses at any time, please note that the volume discounts and sibling discounts are only applicable to independent study courses that are purchased together in a single transaction.
The course activation date is the date on which you can access a course through our online learning portal. The course start date is the date on which the course begins.
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- For all independent study courses, the course activation date is the same as the course start date.
- For teacher-supported courses in grades K-12, the course activation date is 14 days prior to course start date, to allow students and instructors to become acquainted with each other.
As a parent, you have a range of options to extend your child’s course. Firstly, you may opt for a monthly subscription to allow your child to complete the course. Alternatively, you may choose to purchase the same course in full again.
After your child completes the course, you can contact the K12 Enrollment Center (818-758-4076) to exchange it for the next level course. It is important to note that the course access will remain available for 12 months from the start date of the first course repurchase, rather than the course you receive upon exchange.
We provide a 30-day money-back guarantee on all K-12 independent study courses. If you opt for a monthly subscription, you can cancel your access by speaking to an agent over the phone. Upon cancellation, you will not be charged any future payments, but you will not receive prorated refunds for the current month.
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For courses purchased in full or on a payment plan, you can receive a 100% refund if you notify us of cancellation by phone within 30 days of the course start date. After that, no refunds will be given.
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Please note that voicemails will not be considered notification.
That is correct, After purchasing a course, you will be able to access it for the entire duration (semester or full year) you purchased it for. However, the course activation date signifies when you can access the course on our learning management system, while the course start date is when the course commences. In the case of teacher-supported courses for grades K-12, the course activation date is established 14 days before the course start date.
Yes. Please contact us by email to change the course. Remember that courses can only be exchanged up until 30 days following the course start date.
You can place an international order by email us a contact@higherlearningk12.com.
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- International payment processing fees may be passed on to the customer if applicable.
When you place an order, your credit card will be charged based on the payment option you choose. If you buy the course in full, the total course fee will be charged. For those who opt for a monthly subscription or purchase courses in installments, the charges will be processed accordingly.
With the monthly subscription option, you can access the K-8 course on a month-to-month basis without any commitment. Your subscription will renew automatically every month, but you can cancel it at any time. This option is ideal if you want to try out the course before making a full commitment or if you want to use it to supplement another program.
Your monthly subscription is automatically renewed at the end of each month once you sign up. Please call or email us to cancel the subscription.
To access the online course, click on “Sign in” located on the top right corner of our homepage and use your existing username and password if you have previously established an account with us.
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To make our content readily available; students are encouraged to bookmark our login page.
Upon enrollment in the class, students will be assigned a username and password, which they will use to log in to their personal dashboard. This ensures privacy and security, as each student’s information and progress are protected and accessible only to them.
All online courses require access to the Internet. Students will need to have access to their own computer and a high-speed Internet Service Provider. A webcam and a headset or microphone for your computer is recommended.
Students should be proficient possess basic computer skills, able to send/receive emails and use a web browser.
Government assistance such as The Affordable Connectivity Program which helps ensure that households can afford the broadband they need for work, school, healthcare and more. See link below:
If you are unfamiliar with Higher Learning, there is a self-paced tutorial that will help you to learn how to navigate and to sample many of its features. To access the online tutorial, see our resource information page.
We offer a variety of payment options to ensure that you can pay using your preferred method. Our payment gateway accepts all major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, if you prefer to pay using PayPal, we also accept that.
To enroll in independent study courses for K-12 students without teacher one-on-one support, you can choose from the following payment options:
Â
- Pay the full course fee in a single payment today.
- Pay the full course fee in 12 monthly installments.
- Pay for the course on a monthly basis, with automatic renewal until you cancel.
However, if you wish to purchase an individual K-12 course with teacher one-on-one support, you can only pay the full course fee in a single payment.
To start your course after payment, simply log in to your account on our platform and access the course page. You will find all the necessary information, including the course materials, assignments, and quizzes. If the course has a set start date, you will be able to access the materials and information on or after that date. If the course is self-paced, you can start as soon as you complete the payment process.
If you opt for a teacher-supported course, you will get access to the course material for 5 months (for semester-long courses) or 10 months (for full-year courses), starting from the course’s start date. On the other hand, if you enroll in an independent study course, you will have access to the course material for 12 months, starting from the course’s start date.
While you can buy additional courses at any time, please note that the volume discounts and sibling discounts are only applicable to independent study courses that are purchased together in a single transaction.
The course activation date is the date on which you can access a course through our online learning portal. The course start date is the date on which the course begins.
Â
- For all independent study courses, the course activation date is the same as the course start date.
- For teacher-supported courses in grades K-12, the course activation date is 14 days prior to course start date, to allow students and instructors to become acquainted with each other.
As a parent, you have a range of options to extend your child’s course. Firstly, you may opt for a monthly subscription to allow your child to complete the course. Alternatively, you may choose to purchase the same course in full again.
After your child completes the course, you can contact the K12 Enrollment Center (818-758-4076) to exchange it for the next level course. It is important to note that the course access will remain available for 12 months from the start date of the first course repurchase, rather than the course you receive upon exchange.
We provide a 30-day money-back guarantee on all K-12 independent study courses. If you opt for a monthly subscription, you can cancel your access by speaking to an agent over the phone. Upon cancellation, you will not be charged any future payments, but you will not receive prorated refunds for the current month.
Â
For courses purchased in full or on a payment plan, you can receive a 100% refund if you notify us of cancellation by phone within 30 days of the course start date. After that, no refunds will be given.
Â
Please note that voicemails will not be considered notification.
That is correct, After purchasing a course, you will be able to access it for the entire duration (semester or full year) you purchased it for. However, the course activation date signifies when you can access the course on our learning management system, while the course start date is when the course commences. In the case of teacher-supported courses for grades K-12, the course activation date is established 14 days before the course start date.
Yes. Please contact us by email to change the course. Remember that courses can only be exchanged up until 30 days following the course start date.
You can place an international order by email us a contact@higherlearningk12.com.
Â
- International payment processing fees may be passed on to the customer if applicable.
When you place an order, your credit card will be charged based on the payment option you choose. If you buy the course in full, the total course fee will be charged. For those who opt for a monthly subscription or purchase courses in installments, the charges will be processed accordingly.
With the monthly subscription option, you can access the K-8 course on a month-to-month basis without any commitment. Your subscription will renew automatically every month, but you can cancel it at any time. This option is ideal if you want to try out the course before making a full commitment or if you want to use it to supplement another program.
Your monthly subscription is automatically renewed at the end of each month once you sign up. Please call or email us to cancel the subscription.
To access the online course, click on “Sign in” located on the top right corner of our homepage and use your existing username and password if you have previously established an account with us.
Â
To make our content readily available; students are encouraged to bookmark our login page.
Upon enrollment in the class, students will be assigned a username and password, which they will use to log in to their personal dashboard. This ensures privacy and security, as each student’s information and progress are protected and accessible only to them.
All online courses require access to the Internet. Students will need to have access to their own computer and a high-speed Internet Service Provider. A webcam and a headset or microphone for your computer is recommended.
Students should be proficient possess basic computer skills, able to send/receive emails and use a web browser.
Government assistance such as The Affordable Connectivity Program which helps ensure that households can afford the broadband they need for work, school, healthcare and more. See link below:
If you are unfamiliar with Higher Learning, there is a self-paced tutorial that will help you to learn how to navigate and to sample many of its features. To access the online tutorial, see our resource information page.
Yes of course. Please email us at accounting@higherlearningk12.com. Or give us a call at (818)-758-4076. Our most convenient form of communication is by email. We always make an attempt to respond back in less than two business days.
Send us an email at contact@higherlearningk12.com, or give us a call at (818)-758-4076 during normal business hours on Monday through Friday.
We offer multi-student discount, and also military discount.